Learn how you can drive your company forward with a customer experience. In our webinar "Advantage CX", we will show you why a customer experience is the key to success. Be inspired and gain valuable insights into how you can increase customer satisfaction and strengthen customer loyalty.
What are the challenges?
How can customers be tied to a brand in the long term and turn them into loyal brand ambassadors? The focus is always on the individual needs and expectations of customers. These must be understood and a tailored customer experience must be offered based on this. Finally, the question arises as to how data and technologies can be used effectively to gain insights and create personalized experiences for customers.
The agenda
- Introduction to customer experience: the importance and benefits of a customer experience
- Knowing the target groups: Understanding needs and expectations
- Conceptualizing a CX journey: Design an engaging customer journey across all touchpoints
- Measure and personalize the customer experience: Learn how to use data and technology to measure and continuously improve your customer experience
- Pain points: Typical challenges when implementing a CX in the company
- Top tips
This is what you will learn in the webinar:
The importance of a customer experience for your company's success and what challenges and solutions exist for improving customer retention and loyalty. You will also learn about concepts and touchpoints and how you can take into account the interactions between customers and companies. You will also learn all about strategies for measuring and optimizing your customer experience initiatives.
Your speakers
As a UX team, we lay the foundation for successful digital products. My specialty is exploring and understanding user needs. Because my goal is to create user experiences that satisfy both users and our customers.
As a data analyst, my goal is to bring the multitude of marketing channels & data sources into an overall context and derive target-oriented, data-driven recommendations for action for our customers.
As part of the online marketing team, I support clients from the holistic online marketing strategy through to lead management. My focus is on digital marketing strategies that perfectly appeal to new customers and thus generate leads. I never lose sight of my SEO specialization!
Request the free webinar recording here
The form to request the webinar recording will be available shortly.
